Terms of Service & Shifting Policy | Apna Cargo

1. Service Authorization & Scope

By booking household shifting, office relocation, or vehicle transportation services with Apna Cargo & Movers, you authorize our certified moving crew to handle, pack, load, transport, unload, and unpack your goods per the itemized inventory inventory sheet.

2. Binding Quotes & Zero Hidden Charges Policy

All formal quotations issued by Apna Cargo & Movers following physical or virtual pre-move surveys are binding. The final invoice matches the quoted price unless additional unlisted items, extra floor lifts without elevator access, or extended storage durations are requested by the client.

3. Customer Responsibilities Prior to Loading

Prohibited & Valuables Policy: Cash, currency, gold jewelry, stock certificates, passports, and hazardous materials (flammables, gas cylinders, fireworks) must NOT be loaded into moving trucks. Clients must transport personal valuables independently.
Appliance Preparation: Refrigerators must be defrosted 12 hours prior to pickup. Washing machines and water purifiers must be completely drained of internal water.
Society Gate Permissions: Clients are responsible for securing RWA gate passes and lift padding permissions at origin and destination premises.

4. Transit Insurance & Claim Settlement Rules

Goods transit insurance is underwritten by national marine insurance providers. Claims for transit damage or loss must be noted on the Lorry Receipt (LR) upon unloading and filed within 48 hours via our official portal (/claims-feedback). Pre-existing scratches or self-packed unpadded boxes are excluded per industry standards.

5. Cancellation & Rescheduling Terms

Relocation bookings can be rescheduled or canceled up to 24 hours prior to the scheduled pickup time without any penalty fee. Last-minute cancellations under 12 hours may attract nominal vehicle mobilization charges.

6. Contact & Legal Representation