Customer Safety

Shifting Do’s & Don’ts Checklist

Essential Customer Preparation Steps & Safety Non-Transport Rules

Last Reviewed & Audited: August 2026

Policy Executive Summary

"Follow this essential checklist before shifting day to ensure a smooth, zero-delay relocation experience."

Customer Do’s (Things to Prepare in Advance)

Planning ahead makes relocation stress-free. Complete these crucial steps 24 to 48 hours before the packing team arrives.

Operational Requirements:

DO defrost refrigerators and deep freezers 24 hours prior to packing to allow complete water drainage.
DO disconnect gas cylinders, drain fuel from lawnmowers/generators, and empty motorcycle fuel tanks to 1/4th capacity.
DO keep personal identity documents, property papers, passports, and medical kits in a separate personal handbag.
DO secure gate entry passes from your society RWA or building management in advance.
DO take photos of valuable electronic items working prior to disconnection.

To comply with Indian highway transport laws and ensure transit safety, certain items CANNOT be loaded onto moving trucks.

Operational Requirements:

DON’T pack cash, gold jewelry, expensive wristwatches, or bearer bonds into moving cartons. Carry them personally.
DON’T ship hazardous materials including petrol, kerosene, fireworks, acids, paint thinners, or matchboxes.
DON’T send perishable food items, fresh milk, or unsealed liquids that could spill and damage adjacent cartons.
DON’T leave pets, indoor plants, or dangerous chemicals inside container trucks.
DON’T pack loaded firearms, ammunition, or contraband items prohibited by RTO and police regulations.

Direct Assistance

Reach our 24/7 Compliance & Support Desk directly.